· Dear Mr. Laham,

I am writing to you because I think Russ Godfrey is an unusual salesman. There was no pressure, no tactics, no evasions, simply honest information straight from the shoulder. Having dealt with snake oil salesmen in the past, I found this most refreshing.

I took delivery on a Thursday and brought the truck in the following Monday for a safety inspection. In the interim I damaged a lug nut testing a new impact wrench. I sat down with Brian O'Donnell who worked me in right away. I should tell you that Brian was dealing with phone calls, paperwork, service techs and other customers, all the while typing a thousand words a minute on his keyboard.

While waiting for my truck I walked around. When I looked into the shop area, I was knocked back about 2 feet, the place was immaculate, unlike any other automotive shop I had ever seen. I mentioned this to an employee, who simply said, "We all take a lot of pride in this shop." Remarkable!

Please pass these comments along to Russ and Brian, with my thanks. They are excellent representatives of your company.
By the way, I am delighted with my truck.

Sincerely,
Charles M. Wilson

ANOTHER HAPPY PREMIER CUSTOMER!

I recently received a survey about my experience at Premier Cape Cod. I have purchased many new vehicles in my time. The one thing I disliked the most was a pushy sales person. I had none of that at Premier. My sales person, Mike DelBuono, was nothing but professional as was everyone else in the sales department, even the receptionist and other sales people were great! If or when I buy or trade for a newer vehicle I WILL go to Premier first. My experience was nothing but positive!

- Bill Buchanan

YET ANOTHER HAPPY PREMIER CUSTOMER!

·
Premier Service Department recently did a fabulous job with my Mazda Miata. It needed long list of work done to it and now it runs beautifully.

There are all types of cool cars available at an array of dealerships but "at the end of the day" -I hate that phrase as it reminds me of LeBron James, who says it incessantly- still, at the end of the day when your car needs service work you cannot have trust issues with the service department as then the relationship with the whole dealership is compromised.

That is why I will definitely buy my next car from Premier. I may deal with the sales person once or twice but I the relationship I have with the service department is ongoing. Given the fact that my 11 year old Miata now runs like it is new, my wife and I would have no reason to go anywhere else than Premier Cape Cod for our next cars.

And the detail job incidentally was the best I ever had as well.

Merry Christmas and I'm grateful to have found a dealership I can trust here on Cape Cod.

Sincerely,
Tom Sprague

ANOTHER HAPPY CUSTOMER ADDED TO THE LIST!

Dear Mr. Laham,

I recently came in to your part department because I needed a part for my 2003 Jeep. I have never bought a vehicle with your or had occasion to use your service dept. I cannot tell you how impressed I was and h ow helpful Paul Larsen was to me. He went out of his way to find and order the part. He is an asset to your company.

I was so impressed that I plan to come there this spring when I buy a new Jeep. I have alwas bought my Jeeps from a dealer in Conn. who I am familiar with. It was such a positive experience that I look forward to dealing with your company again.

Thanks again,

Robert Bunar

ANOTHER HAPPY CUSTOMER ADDED TO THE LIST!

Dear Mr. Laham,

Thank you so much for your help and, in particular, the mechanic's honesty with regards to my daughter's jeep. It is a relief to have faith in the dealership.

-Joan D of Dennis, Ma

ANOTHER HAPPY CUSTOMER ADDED TO THE LIST!

Dear Service Department,

I would like to thank the entire staff, especially the technician who did the actual labor and bringing my Jeep Commander back to the way she was when I got her! Thanks again, all is great!

-Dr. R.W

ANOTHER HAPPY CUSTOMER ADDED TO THE LIST!

Hey Mike Lavoie,

Just a note to tell you what a great experience buying a car from you was. I needed help with a bunch of things and you took care of all my questions + concerns. Thanks for such a pleasurable experience.

-P. White

Sandwich, MA.

ANOTHER HAPPY CUSTOMER ADDED TO THE LIST!

Dear Premier,

I would like to thank the service dept. for taking care of my damaged car. Also the wonderful service I received from Mike Lavoie the sales consultant. Once again when I bought my Chrysler 200 I have gotten many compliments. If any of my family or friends are looking for a new car or truck, I will suggest Premier Cape Cod to them!

-Mrs. A.S.

ANOTHER HAPPY CUSTOMER ADDED TO THE LIST!

Dear Kaitlyn,

Thank you so much for the wonderful service that you provided to me. I was not in the best of moods, but you handled me as a professional and was able to cool me off a bit. You are a credit to Premier Cape Cod and I look forward to visiting the dealership again. My office manager also had many good things to say about you!

-Dan D

Sandwich, MA.

ANOTHER HAPPY CUSTOMER ADDED TO THE LIST!

Mike (DelBuono),

We cannot thank you enough for making the very 'extra' effort to get us the clamps for the convertible top to the Jeep. You truly saved the day with the rainy weather coming this week. I have been able to help Gary lift the top in the past but really can't any more so you were a 'life saver'. We truly appreciate your willing attitude and taking the time to help us out. You really made a difference.

-Hillary K